They have been demanding a black and white assurance that their wages and benefits, tenure and working conditions under West, would remain, or improve, under Alorica.
“WCSI management remained deaf and blind to the fear of many employees because of so many information being withheld by the company.”
“Wages take decades to adjust but the prices of Meralco, gas, water, increase often, just like that.” – Kadamay-NCR
SPECIAL REPORT: They are the voice workers who don’t have a voice, or a say, in how they are being treated by companies in the industry.
Related story: Defying prohibitions, call center employees gravitate toward their association
“When they say go to work, you can’t say anything. We have work on Philippine holidays. We have work on US holidays… In the end we don’t really have holidays.”
BIEN Philippines, a duly certified BPO employees association, explained that such shuttle services could help ensure the safety of call center agents and BPO employees especially since they work in shifting schedules and many in graveyard shifts.
The tax holiday is estimated to benefit the more than 700,000 BPO workers, who, BIEN said in previous campaigns, are working hard to the point of contracting illnesses for lack of sleep, toilet breaks and oftentimes failing to eat their "lunch" (midnight meal).
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